Terms and Conditions
Welcome to www.ritavonhildebrand.com website (the “Website”) owned and operated by RITA VON HILDEBRAND PTE. LTD. (“we”, “us”). These Terms and Conditions (“Terms”) regulate your use of our Website and purchase of goods on the Website. Please read these Terms carefully.
By accessing our Website and/or making a purchase with us, you agree to comply with the following Terms and all applicable laws and regulations. If you do not agree to be bound by these Terms, you shall not use or access this Website and our services.
We may amend these Terms at any time. Please visit this page from time to time to be kept updated.
Product Description
We provide description of our bags and other goods available for purchase on the Website. Though we do our best to ensure the description is accurate, we cannot guarantee that no error may occur.
We have made every effort to display the colours and sizes of our bags that appear on our Website as accurately as possible. However, as the actual colours you see will depend on your monitor. We cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.
Condition of Goods
Please be aware that we use antique textiles, as such it may have loose stitching or minor faults. So remember to celebrate the charm and character of our unique textiles on every beautiful piece. Any minor faults do not in any way affect the quality of the goods.
If you are not sure about the goods and/or its description, please contact us for more details before making any order.
Special Orders
We can receive special custom order for personalised clutches. Special Orders lines are subject to prepayment and cannot be refund.
Purchase
Your online order constitutes your acceptance to buy our goods on the terms and conditions specified herein. All orders are subject to availability.
All prices are indicated on the Website, however, the final cost of goods will be confirmed at the time of payment. At checkout the total cost of goods will include shipping and handling costs. If you do not agree with the final cost of goods and services, you may refuse to order before you make a payment. All prices are listed exclusive of VAT unless otherwise indicated.
When making an order to buy our goods, please make sure that you provide us with true, accurate and complete information about you. We use your information for contacting you and shipping your purchased goods.
Cancellation
Once an order is paid in full, it can only be cancelled in writing within 24 hours upon the payment is made. Once the cancellation request is received, we will initiate the process of refunding the amount via the same payment mode that you had used to make the transaction.
Shipping
We deliver internationally. However, if there is no delivery in your city or country, we apologise for this inconvenience.
We use DHL for all of our deliveries. We will do our best to process your purchased goods for shipment as soon as possible. However, during busy periods it may not be possible to meet first specified deadlines. We will contact you immediately in case we fail to meet our deadlines.
When we specify time and date on which we anticipate the goods will be delivered, you acknowledge that we cannot guarantee that the goods will be delivered on the estimated delivery date. We do our best to meet the time specifications, however, as with all delivery services, there are very rare circumstances where parcels do not arrive in the agreed timescale or they are lost completely. In the case of lost goods, any compensation for lost purchased will be covered by DHL.
When receiving your order, you should inspect the packaging to ensure that it has not been tampered with in any way. If it does appear to be tampered with, you should refuse delivery. If the delivery is accepted and signed for, you will have entered into a contract to accept the good in its delivered state and, as such, we cannot assume liability for any subsequent issues surrounding loss or damage.
Return and Repair
Except for customs order, refund requests must be solicited within 3 days once the goods are received by the customer. Shipping costs should be covered by the customer. The goods must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund may not be possible. We will process the refund once we receive the product. Once the refund process has been initiated, the amount will be directly refunded to your account via the same mode through which the transaction was made.
We are committed to ensuring full customer satisfaction with respect to our goods. If the customer wishes to repair a bag for damage caused to it during usage, the customer should send the damaged bag to our address in Italy. All delivery charges to and from our address in Italy should be covered by the customer. Once we receive the bag, we will start repairing your bag between 2 to 3 months before it is delivered back to you. When we believe that the damage is unrepairable, we reserve the right to refuse to repair it.
No Exchange
Unfortunately, it is not possible to exchange bags purchased on our Website.
Payment
Our customers should pay for bags on the Website through credit card gateway or through PayPal. We do not collect payments by ourselves as we use services of third party providers. Thus, we are not responsible for processing your payment which is subject to terms and conditions and other policies of third party providers.
Taxes and Custom Clearance
Please be aware that you may be eligible for paying taxes in your country of residence. We are not responsible and will not charge for costs of custom clearance to be paid by the customer directly to DHL.
Use of the Website
You may use our Website in the manner permitted by these Terms.
Use of the Website for any purpose not expressly permitted in these Terms is prohibited. You must not:
- use the Website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity, make any speculative, false or fraudulent order;
- use the Website in any way or take any action that causes, or may cause, damage to us;
- use our Website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
- collect and store personal information of other users and customers without their proper authorisation;
- otherwise violate these Terms as well as any applicable laws.
If we have reasons to believe that your use of this Website is fraudulent and/or illegal, we are entitled in our sole discretion to block, suspend or delete your account.
Eligibility
You can make an order on our Website if you are over 18 years old, and have the full legal capacity to make the transaction (or have the authorisation from your legal guardian). By making an order on the Website, you represent and warrant that you have reached the age of 18 and have the full legal capacity to make the transaction.
Proprietary Rights
RITA VON HILDEBRAND PTE. LTD. is the sole owner and lawful licensee of all rights, title and interests available on the Website. You acknowledge and agree that the Website contains proprietary and confidential information that is protected by applicable intellectual property and other worldwide laws. All title, ownership and intellectual property rights on the Website shall remain with RITA VON HILDEBRAND PTE. LTD., our affiliates or licensors, as the case may be. All rights not otherwise claimed under the Terms or by RITA VON HILDEBRAND PTE. LTD. are hereby reserved.
We use services of third party businesses, e.g. for processing your payment. You may not violate proprietary rights and use any trademark, service mark or logo of such independent third parties without prior written approval from such parties.
No Warranties
You acknowledge and agree that all access and use of the Website is at your own risk. We cannot guarantee and do not warrant that such content and/or information is error-free, free of viruses, worms, free of harmful, illegal or other inappropriate language.
All content, including software, products, services, information, text and related graphics contained within or available through the Website are provided “as is”. We do not warrant that the Website will always be accessible and useable.
Under no circumstances shall we be liable for any errors or omissions in the content or information on the Website. We make no representations or warranties of any kind, either express or implied, as to the operation of this Website or the information, content or materials included on this Website. The customer is solely responsible for use of any reliance on this information.
Limitation of Liability
Under no circumstances shall we be liable to any person or entity whatsoever for any direct, indirect, incidental, consequential or punitive damages or any damages or losses whatsoever.
Under no circumstances shall we be held liable for any delay or failure or disruption of the content or services delivered through the Website resulting directly or indirectly from acts of nature, forces or causes beyond our reasonable control, including without limitation, Internet failures, computer, telecommunications or any other equipment failures, server errors, misdirected or redirected transmissions, electrical power failures, strikes, labour disputes, riots, insurrections, civil disturbances, shortages of labour or materials, disease, pandemia, fires, flood, storms, explosions, Acts of God, war, governmental actions or non-performance of third parties.
Indemnification
You agree to indemnify and hold RITA VON HILDEBRAND PTE. LTD. harmless from any and all claims, damages, losses or liabilities, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of any action, inaction or omission by you. If you use our Website for or on behalf of a third party, such as a family member, partner or any third party, you are responsible for any error in the accuracy of information provided in connection with such use.
Links to Third Party Websites
This Website may contain links to websites operated by third parties. Such links are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Our inclusion of links to such websites does not imply any endorsement of the material on such websites or any association with their operators.
Miscellaneous
Nothing in these Terms shall be interpreted as agency, partnership, joint venture, mutual activities, employment, franchiser-franchisee or any other relations not directly stated in these Terms.
If any provision of the Terms is held to be invalid, the remaining provisions shall remain valid and be enforced.
These Terms constitute the entire agreement between you and RITA VON HILDEBRAND PTE. LTD. regarding the Website and our services.
We may disclose the customer’s identity and contact information, if requested by a government or law enforcement body, an injured third party, or as a result of a legal action, and we shall not be liable for damages or results thereof and the customer agrees not to bring any action or claim against RITA VON HILDEBRAND PTE. LTD. for such disclosure.
Contact us
We encourage you to provide us with feedback, comments and suggestions for improvements to the Website and services. Please contact our customer service support through our contact form on the website or at contact@ritavonhildebrand.com.
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