Payments
Credit Cards
We accept all major credit cards for your convenience. Transactions through our website are processed securely via a credit card gateway, ensuring your information is handled with care. It is important to note that we do not collect payments directly; instead, we utilize the services of third-party providers for processing. Consequently, we are not responsible for the payment processing, which is governed by the terms and conditions of these third-party companies. Always review their policies for clarity on any fees or issues related to your credit card transactions.
Bitcoin
We accept Bitcoin. For payments made via Bitcoin, we utilize a secure third-party payment processor. This means that while we facilitate the transaction, we do not directly handle or store any cryptocurrency. As with other payment methods, Bitcoin transactions are subject to the terms and conditions and policies set by our payment processing partner. Please ensure you are familiar with these terms before proceeding with your Bitcoin payment.
Shipping
Delivery Times
For shipments within Europe, you may often expect delivery within one week. We use DHL and UPS who can facilitate faster processing and transit times, ensuring your package arrives promptly. However, shipping services may stretch towards the two-week mark, particularly for more remote destinations or during peak shipping seasons.
International shipments frequently require a longer time frame, often falling into the two-week range. Customs clearance, local regulations, and geographic distance can contribute to delays. It’s crucial to factor in these elements when planning your order, as they can affect the overall delivery schedule.
Taxes & Custom Clearance
Please be aware that you may be eligible for paying taxes in your country of residence. We are not responsible and will not charge for costs of customs clearance to be paid by the customer directly to DHL, unless otherwise specified.
Returning Customers
Collector Benefits (New)
If you have purchased a clutch bag from us in the past, you are entitled to our Collector Benefits. This includes:
Free shipping.
Free returns for maintenance.
A 20% discount on all your subsequent purchases.
Please contact us for more details.
Special Orders
Leather Goods
If you have any inquiries or specific requests regarding our unique Special Orders for Leather Goods, please feel free to reach out to us. We are here to assist you and ensure that your needs are met with the highest level of quality and craftsmanship. Your satisfaction is our priority, and we look forward to hearing from you soon.
Collaborations
We work collaboratively with a variety of other brands, placing a strong emphasis on hospitality partners when their values and goals align with ours. If you are interested in exploring potential partnership opportunities and collaborations with us, please do not hesitate to reach out. We would truly love to hear from you and discuss how we can work together effectively.