Terms & Conditions
We value each and every customer and understand the importance of protection of personal data. We are committed to upholding a high standard in order to protect personal data of the customer. It is vital to us to keep your personal data confidential when you use our Website and make any order with us. For this purpose we use certain technologies that secure personal data. Our key point is to better communicate with our customers. That is why we want to explain how we use and protect your personal data in this Privacy Policy.
This Privacy Policy is the integral part of Terms and Conditions. By using our Website, you agree to proceed on the basis of this Privacy Policy and you agree with the conditions of processing your personal data contained in this document.
General
Throughout this Privacy Policy, we refer to your personal data, which means data, whether true or not, about an individual who can be identified from the data, or from that data and other information to which the organisation has or is likely to have access. We have developed and implemented this Privacy Policy to meet the requirements of the Singapore Personal Data Protection Act 2012 (No. 26 of 2012).
What is Personal Data?
Personal data that may be requested or provided by you includes, but is not limited to:
- contact information such as your full name, date of birth and current and valid email address;
- your residential address;
- your gender;
- financial information about you (such as your bank and credit card details);
- more detailed contact preferences;
- information regarding your personal interests and relevant information about you;
- your online behaviour and interests based on your online browsing activity;
- location data;
- information automatically collected by our software, including IP Address, cookies data, performance specifications of the user’s hardware and software, date and time of access to the Website and the URL of the page requested;
- any other personal data which you directly provide to us; and
- any other personal data requested or required by us in order to provide you with our Services.
Active Information Collection
We will only collect personal data about you with your consent including as provided in this Privacy Policy or if it is otherwise lawful to do so. Personal data may be collected via our Website if you:
- make any order through the Website or through any other means/applications;
- complete and submit any forms to us;
- contact us directly;
- send us your personal data to receive your order;
- subscribe to our alerts, information releases, news, newsletters or updates;
- interact with the Website.
Cookies
Like many websites, we use “cookies”. A cookie is a small data file that we transfer to your device to enable our systems to recognise your device. These data files may be cookies, pixel tags, e-tags, “Flash cookies”, or other local storage provided by your browser or associated applications (“cookies”).
Cookies allow your browsing choices to be remembered and make you recognised when you return to a website. We also use cookies to ensure that our Website works properly, to provide customised services, to target advertising displayed to the user, for statistical and research purposes and to improve our services.
You may change your web browser’s settings to stop accepting cookies, to enable your browser notify when you receive new cookies, or to prompt you before accepting a cookie from a website you visit. However, because cookies allow you to take advantage of some of our essential features, we recommend that you leave them turned on.
Purpose for which we collect, hold, use and disclose personal data
Personal data will be collected, held, used and disclosed for the purposes for which it was collected (as set out in this Privacy Policy); to provide you with information about your order; to deliver your order(s); to perform Services requested by you; to maintain the functionality of the Website; to send you any technical, administrative or legal notices; to provide you with newsletters; to respond to enquiries, complaints and complaints handling; to improve Website and Services; to share personal data internally and with our partners and other trusted third parties in the manner described below; to the extent permissible by law, for any other purpose as may be deemed reasonably necessary by us in the circumstances.
For the purposes described above, personal data may be shared with our employees, our partners and other trusted third parties (and their directors, servants and agents). Failure to provide personal data may result in us being unable to provide you with certain content (including access to the Website and Services) or Services.
Protection of Personal Data
We recognise the trust with which you provide personal data, and except as stated in this Privacy Policy and/or except as otherwise permitted by law, such information will not be used or disclosed for any other purposes without your consent. These exceptions include, but are not limited to, data entry, processing of payment, delivery services, database management, promotions, products and services alerts, analysing data, providing marketing assistance, providing search results and links, and providing customer service (the “Service Providers”). These Service Providers are under a duty of confidentiality to us and are only permitted to use the personal data in connection with their functions and not for their own purposes (including direct marketing).
However, we reserve the right to use or disclose any information, including personal data, as needed to satisfy any law, regulation or legal request, to protect our rights or property, to protect the integrity of the Website, to fulfil your requests, or to cooperate in any law enforcement investigation or an investigation on a matter of public safety.
Storage and Security of Personal Data
Rita von Hildebrand will endeavour to take all reasonable steps to keep secure any personal data recorded (including your credit card details), and to keep this data accurate, up to date, complete and relevant. The data is stored on secure servers that are protected in controlled facilities. This service may be performed on our behalf and data may be hosted by our selected data storage providers. In some cases, these facilities may be located abroad and/or operated by cloud computing.
Access and Correction to Your Personal Data
You have the right to access and review your personal data that may be recorded on our database. Information may be reviewed by contacting Rita von Hildebrand’s privacy officer via contact@ritavonhildebrand.com. Please allow 30 days for this request to be processed.
Data Retention
We retain your personal data for as long as is necessary or your account is active or as needed to provide you with Services. If you no longer want us to use your personal data to provide you with Services, you may close your account. However, we may retain and use your personal data as necessary to comply with our legal obligations, resolve disputes and enforce our agreement.
Sale of Company
If we merge with, or are acquired by, another company or organisation, or sell all or a portion of our assets, your personal data may be disclosed to our advisers and any prospective purchaser or any prospective purchaser’s adviser, and may be among the assets transferred. However, personal data will always remain subject to this Privacy Policy.
Contact us
For any enquiries, please contact us through our contact form on the website or at contact@ritavonhildebrand.com.
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